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If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access.
Self-service password reset ( SSPR) is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk. It is a common feature in identity management software and often bundled in ...
Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care. Having trouble signing in? Find out how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors.
From most AOL mobile apps: Tap the Menu icon. Tap Manage Accounts. Tap Account info. Tap Security settings. Enter your security code. Tap Change password. Enter a new password. If these steps don't work in your app, change your password using your mobile browser.
The simplest example of a challenge-response protocol is password authentication, where the challenge is asking for the password and the valid response is the correct password. An adversary who can eavesdrop on a password authentication can then authenticate itself by reusing the intercepted password.
Two-factor authentication ( 2FA) is a method of adding additional security to your account. The first "factor" is your usual password that is standard for any account. The second "factor" is a verification code retrieved from an app on a mobile device or computer. 2FA is conceptually similar to a security token device that banks in some ...
Reset your forgotten password online using the account recovery options you have available. Use a different browser If you're using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser.
CAPTCHA. This CAPTCHA ( reCAPTCHA v1) of "smwm" obscures its message from computer interpretation by twisting the letters and adding a slight background color gradient. A CAPTCHA ( / ˈkæp.tʃə / KAP-chə) is a type of challenge–response test used in computing to determine whether the user is human in order to deter bot attacks and spam.
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