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Note that MyChart messages should not be used for urgent situations. Please contact your medical center if you need immediate attention or dial. Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission.
Have questions or need help with MyChart? Read MyChart's FAQs. Or contact MyChart’s Tech Support Help Desk Monday - Friday, 8:00 AM - 6:30 PM, excluding public holidays, at 855.520.5151 for technical support in MyChart.
If you need assistance, you can access customer support by: Reviewing our frequently asked questions for more information about activating your account and commonly-used features; Submitting a support request using the secure form below; Calling our 24/7/365 portal help desk at 484.580.1080 to speak with a member of our support team
Connect with a doctor no matter where you are. Send a message, get online diagnosis and treatment, talk face-to-face over video, or arrange to follow up with a doctor in person, depending on the level of care you need.
You can update your phone number from MyChart by clicking here or by calling (877) PPG-TODAY or (877) 774-8632.
MyChart is a secure online portal that provides information about your medical care and connects you to your Johns Hopkins Medicine health care team. Schedule appointments, view test reports, pay medical bills and more. Learn more about MyChart’s benefits.
Call 410-955-5000 (for adults) or 443-578-3181 (for pediatrics) to speak with a Johns Hopkins Medicine representative. For existing Johns Hopkins Medicine patients, certain primary care and specialty care appointments are available to schedule online.
MyChart Support is available to assist with your MyChart account. If you are having one of the following issues, please use the contact information below: If you have never been seen at one of our facilities, please call the Appointment Center for your location to register as a new patient.
If you need additional support, contact the MyChart Support Line at 1-855-694-6682 and after we verify your information, a new code will be sent to you.
Visit our Billing and Finance page for more information and to contact a customer service representative. Will someone answer my MyChart message 24/7? Our providers will do their best to answer your questions quickly.