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  2. SysAid Technologies - Wikipedia

    en.wikipedia.org/wiki/SysAid_Technologies

    Website. www .sysaid .com. SysAid headquarters at Airport City business park, Lod, Israel. SysAid Technologies (formerly Ilient) is an international company founded in 2002 [1] that develops and provides IT Service Management software. SysAid Technologies is a privately owned company, founded by Israel Lifshitz (also founder of NUBO Software).

  3. PayScale - Wikipedia

    en.wikipedia.org/wiki/Payscale.com

    Payscale was developed to help people and businesses obtain accurate, real-time information on job market compensation. While Payscale started by crowdsourcing compensation data from employees to power its products for employers, its Software as a Service offerings have evolved to allow businesses to utilize multiple compensation data sources, including Payscale's Crowdsourced and Company ...

  4. Help desk software - Wikipedia

    en.wikipedia.org/wiki/Help_desk_software

    Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues.. Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

  5. Helpdesk and incident reporting auditing - Wikipedia

    en.wikipedia.org/wiki/Helpdesk_and_incident...

    Helpdesk and incident reporting auditing. Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been ...

  6. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    Issue tracking system. An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but ...

  7. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...

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