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If you use a third-party email program for Xfinity email, such as Outlook, Apple Mail, Gmail, etc., you will also need to update your Xfinity password on those programs. To add a further layer of security to your account, enable multifactor authentication. If you use the same password for multiple accounts, we recommend changing them.
If you're unable to get the password reset, you would want to reach out to 1-800-Xfinity and work with our Customer Secuirty Assurance (CSA) experts to help with the password reset. I am an Official Xfinity Employee.Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
FYI:I was prompted to change my Xfinity login password, which I did, ( not my email password), but that’s the only change. I can log onto webmail. But on my 3rd party Mac and iOS mail apps I keep getting prompted to ask for a password, but the password is there. On Mac OS, Apple Mail I put in the password, and it says it cannot verify the ...
Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line.
Using Mac Mail app on laptop, we updated new password in Mail—>settings—>Accounts pane. Comcast account read “Comcast (offline)”. We changed the password for the imap and smtp servers on that pane. Still, we had the same problem. Eventually, window came up offering choices of “connection doctor”, “choose different server ...
Click the Advanced tab and check the Leave a copy of messages on the server checkbox. Then, click OK. Microsoft Outlook Internet E-Mail Settings screen, Advanced tab. Back to Top. Switch from POP to IMAP. Select File and then Add Accounts. In the Add Account window, enter your Comcast.net email address and password.
I changed my password and now I cannot send emails. After changing my password, I can receive emails but I can't send email through smtp.comcast.net. I'm on a Mac using Mail.app and yes, I did updated the password in Mail.app for both receiving (which again, works) and for sending. What am I doing wrong?
Hello, So today when trying to access my email I am greeted with the " Just give us a call at 1-800-XFINITY and we can help you reset your password." I have been using this email for >10 Years and I got everything going to it, all kinds of super urgents emails go to this account. I highly doubt I have access to the recovery email listed on this ...
Three unsuccessful login attempts will lock your account but this is the first time that all three accounts could not reset their password without calling Xfinity for a lengthy on hold time just to receive a pin and have them reset the login sequence to ask you for the pin once you verified you were legit.
I am a former Xfinity customer still using my old email accounts. I have one primary and several secondary users. Due to the recent security problems, Xfinity wants me to reset all my passwords. I was able to change the primary account password, but I cannot change any of the secondary users passwords. I tried following the steps here: