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I forgot my user ID or password. If you forgot your user ID or password, but still have access to your phone or email address, follow these steps: Enter the phone number, email address, or user ID for your account. We’ll send you a text or email with a verification code. Enter the verification code we sent, or follow the instructions in the ...
This is the fastest way to access your account if you lost or forgot your credentials. Go to the sign-in help page. Enter the phone number, email address, or user ID for your account. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose the method you prefer.
When you sign into your account, we ask specific questions about you that only you should have the answers to. We work hard to safeguard your information so ... Find answers to your questions about login and password with official help articles from TurboTax. Get answers for TurboTax Online US support here, 24/7.
Go to our account recovery page. Enter one of the following: Phone number (recommended) Email address. User ID. Follow the on-screen instructions. Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info. If you’re still unable to recover your account ...
Sign in to your TurboTax account. Select Intuit Account in the menu. In the Manage your Account section, select Sign In & Security. Select either User ID or Password to make changes. Enter the new information. Select Save after entering your new user ID or password. While here, you can also update other account information, add a phone number ...
Account Recovery Request for your TurboTax Account. April 13, 2020 2:10 PM. My fiance has been trying to get into his account for weeks. He updated his password and when he goes to sign in the verification code is set to be sent to an old phone number. He has submitted several requests to update phone number only on account recovery page.
First of all, before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.
I forgot my password in the TurboTax Desktop software. Simply select Forgot Password in the password request pop-up screen to answer your security question—that should get you back into your account. Once you're back in, you can select Password (Windows) or Encrypt (Mac) from the File menu if you want to update or remove your password altogether.
If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else" If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.
How do I update my TurboTax account info? Follow these steps to update your TurboTax account email, phone number, mailing address, or password: Sign in to your Intuit account. To update your user ID, password, email address, or phone number, select Sign in & security. To update your name, date of birth, address, or occupation, select Profile.