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  2. BBB Reveals America's Most Complained-About Businesses - AOL

    www.aol.com/news/2012-03-02-bbb-reveals-americas...

    Payday loan companies led the list of industries seeing increases in complaints, with a 159% jump. Others, with increases ranging from 41% to 72%, included book publishers, cell-phone equipment ...

  3. Better Business Bureau (BBB) complaints and accreditation ...

    www.aol.com/lifestyle/better-business-bureau-bbb...

    To maintain accreditation, businesses must maintain a B rating or higher. Seven major factors go into scores for ratings, with each adding or subtracting points from a 100-point scale that's ...

  4. ConsumerAffairs - Wikipedia

    en.wikipedia.org/wiki/ConsumerAffairs

    www .consumeraffairs .com. ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.

  5. BBB National Programs - Wikipedia

    en.wikipedia.org/wiki/BBB_National_Programs

    BBB National Programs, an independent non-profit organization that oversees more than a dozen national industry self-regulation programs that provide third-party accountability and dispute resolution services to companies, including outside and in-house counsel, consumers, and others in arenas such as privacy, advertising, data collection, child-directed marketing, and more.

  6. Comparing Online Review Sites for Better Results - AOL

    www.aol.com/comparing-online-review-sites-better...

    What else to know: The Better Business Bureau gives HomeAdvisor a rating of 2.95 stars out of five, but complaints come mainly from businesses who sign up with HomeAdvisor saying that leads don ...

  7. Customer review - Wikipedia

    en.wikipedia.org/wiki/Customer_review

    Customer review. A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well ...

  8. Review bomb - Wikipedia

    en.wikipedia.org/wiki/Review_bomb

    Review bomb. A review bomb is an Internet phenomenon in which a large number of people or a few people with multiple accounts [1] post negative user reviews online in an attempt to harm the sales or popularity of a product, a service, or a business. [2] While a large number of negative reviews may simply be the result of a large number of ...

  9. Better Business Bureau - Wikipedia

    en.wikipedia.org/wiki/Better_Business_Bureau

    The Better Business Bureau (BBB) is an American private, 501(c)(6) nonprofit organization founded in 1912. BBB's self-described mission is to focus on advancing marketplace trust, consisting of 92 independently incorporated local BBB organizations in the United States and Canada, coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.