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The customer is always right. " The customer is always right " is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated ...
Rochester Ford Toyota in Rochester, MN, known for tough negotiating, shifted to a fixed price and an emphasis on making the customer's day. New car sales doubled and it recorded a 30% rise in customer satisfaction. [12] In April 2000, the Ford Motor Company decided to incorporate the Fish Philosophy in their training programs.
Peter Drucker. Peter Ferdinand Drucker ( / ˈdrʌkər /; German: [ˈdʀʊkɐ]; November 19, 1909 – November 11, 2005) was an Austrian American management consultant, educator, and author, whose writings contributed to the philosophical and practical foundations of modern management theory. He was also a leader in the development of management ...
DreamHaven Books, a book store in Minneapolis using the famous quote in its store during the aftermath of the George Floyd protests. " With great power comes great responsibility " is a proverb popularized by Spider-Man in Marvel comics, films, and related media. Introduced by Stan Lee, it originally appeared as a closing narration in the 1962 ...
Famous people quotes about human nature. 31. “Every cynic is a sentimentalist under the skin.” —Louis L’Amour (September 1996) 32. “ Nobody has ever measured, even the poets, how much a ...
Cornell University ( BS, MS) Stanford University ( MBA, Ph.D.) Occupation (s) Author, consultant. Website. tompeters .com. Thomas J. Peters (born November 7, 1942) is an American writer on business management practices, best known for In Search of Excellence (co-authored with Robert H. Waterman Jr. )
The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences ...
In Search of Excellence is a book written by Tom Peters and Robert H. Waterman Jr. First published in 1982, it sold three million copies in its first four years, and was the most widely held monograph in the United States from 1989 to 2006. [ 1] The book explores the art and science of management used by several companies in the 1980s.