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To contact Etsy’s customer service, select the Contact support button and we can help you with account, shop, or purchasing issues. We’ll connect you with the type of support that’s the best fit for your specific question: chat, phone, or email.
How to Contact Etsy Support. How to Report an Item or Shop. How to Reinstate Your Suspended Account. How to Report Intellectual Property Infringement. Why Was My Notice of Infringement Rejected?
How to Get Help with An Order.
They’re available 24/7 by chat, or you can send them a message for a more detailed and specific issue. Part 1. Chat or Message. Download Article. 1. Choose “Buying on Etsy” or “Selling on Etsy” based on your issue. The contact page menu has 2 options for you to choose from.
Shop confidently with Etsy's Purchase Protection program. Get a full refund if your item isn't as described, arrives damaged or late, or doesn't arrive at all*.
We have significantly expanded our live chat support in recent years, and we’ll continue to dedicate more resources to this feature. Additionally, as we increase the size of our support team, we intend to continue to reduce response times for users who write in via email to connect within 24 hours.
You can also send a message to Etsy Support to notify that group of a problem on the site. Here’s how: While logged in to your Etsy account, click the Help link that appears along the top of any Etsy page.