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A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) [ 1] is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. [ 2] Because virtual assistants are independent contractors rather than employees, clients are not ...
A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English ...
E-commerce. A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...
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Also, companies in various industries often incorporate some kind of virtual assistant technology into their customer service or support. [3] Recently, the emergence of recent artificial intelligence based chatbots, such as ChatGPT, has brought increased capability and interest to the field of virtual assistant products and services. [4] [5] [6]
According to a Gallup poll in September 2021, 45% of full-time U.S. employees worked from home, including 25% who worked from home all of the time and 20% who worked from home part of the time. 91% of those who work remotely (fully or partially) hoped to continue to do so after the pandemic. Among all workers, 54% believed that their company's ...
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U.S. job market remains hot, adds 272,000 positions in May The U.S. economy added 272,000 jobs in May, bringing good news for workers but potentially complicating the Federal Reserve's ongoing ...