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This is why it's important to keep these recovery options up to date. Please review your account settings and recovery methods from time to time, and especially prior to changing phone numbers or other email addresses, to help ensure you can always access your account!
Understand that this is not the place to request assistance with the deletion or recovery of any existing accounts. If you have forgotten your password, and you did not register your account with an e-mail address, then it cannot be recovered. Your only option is to create a new account and request a usurpation of your old username.
If you get a notice that you need an active Desktop Gold subscription and don't wish to subscribe, learn how to access your email and other info through an old version of Desktop Gold or at mail.aol.com.
If you use a 3rd-party email app to access your AOL Mail account, you may need a special code to give that app permission to access your AOL account. Learn how to create and delete app passwords.
Sign in to your AOL account. Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page. Click Chat Now.
Remove your AOL account and set it up again in the Thunderbird email client. For more info on how to connect accounts, go to Thunderbird's website. Go to Tools | Account Settings. Select your account in the list. Go to Account Actions at the bottom left. Click Remove Accounts. Click Add Accounts and type in the email address and password.
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