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Rakuten Group, Inc. [a] (楽天グループ株式会社, Rakuten Gurūpu kabushikigaisha, pronounced [ɾakɯ̥teɴ], lit. ' Optimism ' ) is a Japanese technology conglomerate based in Tokyo , founded by Hiroshi Mikitani in 1997.
Examples include Rakuten, Ibotta, Honey and Capital One Shopping. Receipt-scanning apps. These apps require you to scan or upload photos of your physical shopping receipts to earn cash back or points.
Rakuten Rewards (/ ˈ r æ k ə t ɪ n / RAK-ə-tin), [1] formerly known as Ebates, [2] is a cash-back and shopping rewards company. [3] Its revenue comes from affiliate network links. [ 4 ] Members of the site click through affiliate links before shopping at a retailer's site.
Rakuten Kobo Inc., or simply Kobo, is a Canadian company that sells ebooks, audiobooks, e-readers and formerly tablet computers. It is headquartered in Toronto , Ontario , Canada and is a subsidiary of the Japanese e-commerce conglomerate Rakuten .
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
Groupon named a new Chief Operating Officer on June 2, 2015, Rich Williams and in November, Williams was named CEO. [35] [36] On September 22, 2015, Groupon announced they would be eliminating approximately 1,100 positions, primarily in their sales and customer service operations. [37]
The acquisition of Ebates, a website that allows customers to earn cash back when shopping online with over 2,600 retailers, gave Rakuten.com additional presence in the US e-commerce market, as well as a way to offer items such as online e-coupons. [22] [23] In March 2015, Rakuten.com partnered with Bitnet to accept bitcoin as payment. [24] [25]