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2. Magic Solutions - Wikipedia

   en.wikipedia.org/wiki/Magic_Solutions

   Magic Solutions International, Inc. (known as Magic Solutions) was a company that specialized in help desk automation and asset management software. Based in the East Coast of the United States, the company emerged as an unplanned spin-off from a computer systems integrator, and was later considered one of the East Coast's most successful independent software vendors of the 1990s.

3. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

4. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

5. Supportworks - Wikipedia

   en.wikipedia.org/wiki/Supportworks

   Website. support-works.com. Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, [4] and Supportworks Helpdesk Professional.

6. BMC Software - Wikipedia

   en.wikipedia.org/wiki/BMC_Software

   BMC Software, Inc. BMC Software, Inc. is an American multinational information technology (IT) services and consulting, and enterprise software company based in Houston, Texas. [4] Gartner has positioned BMC as a Leader for the eighth consecutive year in Gartner's 2021 Magic Quadrant for IT Service Management Tools for its BMC Helix ITSM solution.

7. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   Issue tracking system. An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but ...