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Groupon named a new Chief Operating Officer on June 2, 2015, Rich Williams and in November, Williams was named CEO. [35] [36] On September 22, 2015, Groupon announced they would be eliminating approximately 1,100 positions, primarily in their sales and customer service operations. [37]
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.. It was first launched in 2002 [1] and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A.
In November 2014, [24]7.ai acquired IntelliResponse, a provider of digital self-service technology, including virtual agent solutions. [ 12 ] In August 2015, [24]7.ai acquired Campanja , a Search Engine bidding platform with offices in Stockholm , London , Palo Alto, Chicago and New York , adding real-time marketing capability to the [24]7.ai ...
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