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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
Eddy Cue joined Apple in 1989 and was instrumental in creating the Apple online store in 1998, the iTunes Store in 2003, and the App Store in 2008. In his early years at Apple, he was a manager of software engineering and customer support teams.
iCloud is a cloud service operated by Apple Inc. Launched on October 12, 2011, iCloud enables users to store and sync data across devices, including Apple Mail, Apple Calendar, Apple Photos, Apple Notes, contacts, settings, backups, and files, to collaborate with other users, and track assets through Find My. [1]
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