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If you’re having an issue with an eBay seller, try contacting them directly to resolve your problem. If you can’t work things out, we’re always here to step in and help. To improve your help experience, please sign in to your account.
You should only report a seller if you think they're violating our policies. If there's a problem with an item you bought, try to work it out with the seller first – you can always ask us to step in if you need to.
Having problem transactions. eBay can see most of the problems that occur in your transactions—negative feedback, late shipments, late deliveries, refund or exchange requests, and of course complaints to eBay customer service. Accumulate a few of these and your selling will be restricted.
Report an issue with a seller. We created policies to make sure eBay is a safe place to buy and sell. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. 2 min article; Seller ratings
However, there are a few issues many eBay sellers face that can hinder their success on the platform, and in this post, you’ll find some practical solutions to make sure your eBay store can tap into unimpeded growth.
If the issue you're having with the seller is to do with an item that hasn't arrived, or that's faulty, damaged, or doesn't match the listing description, here’s where you should start: Get help with an item that hasn't arrived. Return an item for a refund. Cancel an order.
Seller Help can be accessed from desktop and mobile devices, and offers a simple and intuitive interface so you can address selling issues without delay. With Seller Help, you can: Manage refunds, returns, and “Items not received” and “Item not as described” cases all in one place.
Browse Help Articles. Buying. Selling. Account. Returns and refunds. Shipping and tracking. Fees and billing. Find answers to your buying, selling, and account questions, or contact us for more help.
Discover how to overcome eBay selling problems. Get solutions to low ratings, unpaid items, fraudulent buyers, and item not received case.
eBay sellers are experiencing problems printing shipping labels, listing items, and other functionality. Down Detector shows a surge in reports of eBay glitches this evening, and it's not just sellers - said one shopper, "Unable to see what's in my shopping cart right now - but everything else works."