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We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
Xfinity has the WORST customer service, period! I ordered the Xfinity internet service online in 12/2022. My order got canceled for no particular reason. Then I called their customer service line on 01/17/2023 to order again. The customer service representative whose name is Arthur helped me with the order. Then he tricked me into switching my ...
2. Hit the compose button to the right of "conversations". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5.
This brings up 2 possible scenarios. 1. They can see the previous transcripts which would intel that there's a possibility that if I hadn't changed my pin, there were now 2 people that knew my phone number and pin. Or, scenario 2. They can't see the transcripts.
NOW Mobile service. Hello, I recently changed from Xfinity Internet, broadcast, home phone, and cell service. I read about a new Xfinity service named NOW. I canceled my Xfinity services with and effective date and joined NOW Internet 200 service at $45/mo. I love it !
XfinityDena. Thank you for reaching out @user_a301j7 I would be concerned as well if I was paying for a service I did not have. The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329.
Exact same issue with zero concern for a loyal customer of over 20 years. Would not offer the advertised plan and price for new customer to me. Even though I am currently not in a contract. Customer service said they could not offer me a better ate than my current rate and in fact would charge me more for the same plan today according to them.
We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. Here's a link to our Xfinity Mobile website https://www.xfinity.com ...
i was reluctant to switch my cell phone over to xfinity moble as i spoke to a customer service person, thought i might save 30.00 off my xfinity services as my prom was about to expire i was told i could save 30.00 off my bill, never told that i would have to get the moble unlimited package to get the 30.00 as i spoke to to customer service ...
I have had a similar experience to yours in the 3 months I’ve been trying to resolve a problem with Xfinity Mobile. All the csr can do is read a script and guarantee “excellent customer service” when they provide exactly the opposite. I find it amazing that xfinity is even in business with such gross incompetence.