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Previous generations of chatbots were present on company websites, e.g. Ask Jenn from Alaska Airlines which debuted in 2008 [41] or Expedia's virtual customer service agent which launched in 2011. [ 41 ] [ 42 ] The newer generation of chatbots includes IBM Watson -powered "Rocky", introduced in February 2017 by the New York City-based e ...
Also, companies in various industries often incorporate some kind of virtual assistant technology into their customer service or support. [ 3 ] Recently, the emergence of recent artificial intelligence based chatbots , such as ChatGPT , has brought increased capability and interest to the field of virtual assistant products and services.
E-commerce. A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...
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A virtual private server (VPS) is a virtual machine sold as a service by an Internet hosting service.The term "virtual dedicated server" (VDS) also has a similar meaning.A virtual private server runs its own copy of an operating system (OS), and customers may have superuser-level access to that operating system instance, so they can install almost any software that runs on that OS.