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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Cover of the first issue of Nature (4 November 1869) In academic publishing, a scientific journal is a periodical publication designed to further the progress of science by disseminating new research findings to the scientific community. [1] These journals serve as a platform for researchers, scholars, and scientists to share their latest ...
Integrated logistics [1] support ( ILS) is a technology in the system engineering to lower a product life cycle cost and decrease demand for logistics by the maintenance system optimization to ease the product support. Although originally developed for military purposes, it is also widely used in commercial customer service organisations.
Knowledge-centered support. Knowledge-Centered Service ( KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation, [1] a non-profit alliance of service organizations.
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
Technical intelligence is the product: "technical intelligence—Intelligence derived from the collection, processing, analysis, and exploitation of data and information pertaining to foreign equipment and materiel for the purposes of preventing technological surprise, assessing foreign scientific and technical capabilities, and developing ...
A software technical review is a form of peer review in which "a team of qualified personnel ... examines the suitability of the software product for its intended use and identifies discrepancies from specifications and standards. Technical reviews may also provide recommendations of alternatives and examination of various alternatives" ( IEEE ...
Technical audit (TA) is an audit performed by an auditor, engineer or subject-matter expert evaluates deficiencies or areas of improvement in a process, system or proposal. Technical audit covers the technical aspects of the project implemented in the organization. For this, an auditor should have a deep knowledge of development, design and ...