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Roblox Customer Support team assists with Billing and Account issue related questions. Make sure to check our Roblox Help Articles before contacting us. If you need further assistance, review the below information and fill out the Support form.
I Forgot My Password. I Forgot the PIN. Unauthorized Charges & Refund Requests. How to Redeem and Spend Your Gift Card. Safety & Civility at Roblox. Safety Features: Chat, Privacy & Filtering. Getting Featured on Roblox Marketing Channels. How to Redeem Toy & Virtual Item Codes.
How do I request a refund? For payments made through iTunes, Xbox, Microsoft (Windows App or Xbox), PlayStation, and Amazon, you must contact those providers directly. Roblox is not able to process refunds made through iTunes, Xbox, Microsoft (Windows App or Xbox), PlayStation, and Amazon.
After reporting applicable Credit/Debit, PayPal, or Google Play charges to Roblox’s Customer Support, our billing department will investigate and assist you with eligible refund requests. As a reminder, please contact us before disputing a charge.
Appeal Your Content or Account Moderation. You can contact the Roblox Appeals team to review the situation if your content or account has been banned or moderated, or any of your content has been blocked or deleted.
Signs of Connection Problems. Roblox has trouble with or fails to load online experiences, sometimes showing the player an error message (which can include "Could Not Connect" or "ID=17 Failure" messages). Loading screen on the website takes a long time or never finishes to load.
If you would like to submit a request to change your account location, please contact Roblox Customer Support through the Support Form. Customer Support will guide you through the process, which may require you to provide supporting documentation for your request.
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Getting Started - How To Subscribe. Subscription Billing and Refunds. Managing and Cancelling Subscriptions. FAQ - Important Updates to Vietnam Premium Subscriptions.