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A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
Other helpful navboxes for technical matters include: Also, look at template documentation (such as Template:Navbox/doc ), the text of which should also be found in a green section on the template page itself (which for the previous example would be Template:Navbox ). Wikipedia:Categories, lists, and navigation templates is a good comparative ...
To succeed in this position, you are willing to help the customer and have outstanding verbal communication skills. Responsibilities: Respons to customer questions and queries by email, chat ...
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