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A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.
The Customer Service Representative attracts potential customers by answering product and service questions and suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
Customer service representatives listen to customer concerns, answer customer questions and provide information about the company’s products and services. In some cases, customer service...
Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales.
In a nutshell, customer service representatives answer questions or requests from customers or the public. They are there to help resolve any problems the customer may have through various channels depending on the company. These can include answering phone calls, interacting face to face, by email, live chat or on social media.
Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
A customer service representative is the key liaison between a company and its customers, addressing myriad inquiries relating to products and services. Their tasks often involve resolving customer complaints, which they may do through various mediums such as phone, email, face-to-face interaction, or social media platforms.
Responsibilities. Build expert, dynamic knowledge of the company’s products and services. Conduct research with available resources to satisfy customer inquiries. Engage with customers in an...