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Contact Support. How can we assist you? Based on your issue, we’ll recommend the best options to get in touch with us. Check order status. Make order changes. Order problem. Refunds & returns. Offers & promotions. Photo Book help. Trouble placing an order. Cancel an order. Product question. Account access.
CUSTOMER SERVICE INQUIRIES. Please visit our Customer Service department. SHUTTERFLY, LLC. HEADQUARTERS. 10 Almaden Blvd. San Jose, CA 95113.
Have a question or problem with an order? Use the Shutterfly Assistant in the bottom right hand corner to check order status, change an order, or assist with a problem.
Contact us within 30 days if you need a reprint or refund. With our 100% Happiness Guarantee, we'll produce your item with as much care as you put into making it, and if you're not satisfied we'll make it right.
Create photo books, personalize photo cards & stationery, and share photos with family and friends at Shutterfly.com.
If for any reason you are not satisfied with your order, please contact us so we can make it right. Visit our Contact Shutterfly page to engage with a member of our Customer Success team so we can review the issue or send you the information needed to return your order.
Shutterfly's toll-free number: A customer service representative can assist you through this number; however, you may experience a long wait. The following indicates customer support's days and hours of operation. Note, they don't operate on holidays, including President's Day. Weekdays: 7 am to 5 pm PST. Weekends: 8 am to 4 pm PST (877) 284-9610