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Submit a support request to the Roblox Customer Service team for help with billing or account issues.
I Forgot My Password. I Forgot the PIN. Unauthorized Charges & Refund Requests. How to Redeem and Spend Your Gift Card. Safety & Civility at Roblox. Safety Features: Chat, Privacy & Filtering. Getting Featured on Roblox Marketing Channels. How to Redeem Toy & Virtual Item Codes.
Roblox is the ultimate virtual universe that lets you create, share experiences with friends, and be anything you can imagine. Join millions of people and discover an infinite variety of immersive experiences created by a global community!
Contact Us. Roblox Customer Support team assists with Billing and Account issue related questions. Make sure to check our Roblox Help Articles before contacting us. If you need further assistance, review the below information and fill out the Support form.
Verify Your Email Address or Phone Number. Parent PIN General Information. Add 2-Step Verification to Your Account. See all 13 articles.
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Appeal Your Content or Account Moderation. You can contact the Roblox Appeals team to review the situation if your content or account has been banned or moderated, or any of your content has been blocked or deleted.
If resetting doesn't work and you need help getting back into your account, contact Customer Support. We need to make sure we're talking to the original account owner. Contact us from the first email address added to the account, or from the billing email address that was used for the very first payment made on the account.
If you can't remember your password, you will need to reset it and create a new one using the Account Recovery feature. We strongly recommend adding an email address to your account. For more information, refer to the Verify Your Email Address and Keep Your Account Safe articles.
You can subscribe on the Roblox desktop app, or via a web browser with a saved credit or debit card, or with Roblox Credit from gift cards. Subscriptions can be purchased on the Roblox app on Apple or Google devices via the payment methods available through your App Store account.