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Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. Do you have a Microsoft 365 account? The Microsoft Support and Recovery Assistant can diagnose and fix several Outlook issues for you, including fixing your Outlook profile.
If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email. Important: Steps may be different between new and classic Outlook for Windows.
If Outlook still can't find settings for your email account, or you receive an error during setup, in many cases, you can set up your account manually. Important: Manual setup isn't possible for Microsoft 365 or Exchange server accounts unless you want to use POP or IMAP to connect to those accounts.
If your cloud storage and mailbox are not full, and you can't send or receive email, or can't connect to Outlook.com, check these common causes: If you can't send or receive email, check your account: update your password if it's been changed recently.
If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues. Last updated: August 2024. Outlook.com issues affecting email messages, attachments, and features
On the Outlook status bar, if you see Disconnected, Working Offline, or Trying to connect…, then Outlook can't reach the email server to send your mail. To fix this problem, on the ribbon, select the Send/Receive tab, then, in the Preferences group, select Work Offline to toggle between offline mode and online mode.
Having trouble connecting to your email from Outlook on your desktop? Download the Microsoft Support and Recovery Assistant to diagnose and fix errors in your Outlook mail profile that might be causing the issue.
After adding an email account to Outlook for Windows (Outlook 2016, 2013, 2010 versions) you may experience the following: Your email account name shows up as outlook_[long series of letters and numbers]@outlook.com in the Folder Pane and when composing emails using Outlook for Windows.
The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors. To use the Inbox Repair Tool, exit Outlook, go to Repair Outlook Data Files (.pst and .ost) and follow the relevant steps.
Outlook on the web and new Outlook show the mobile devices that you use to connect to your mailbox. If you're no longer using a device or a device isn't syncing properly, you can delete it from this list.