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15 votes, 11 comments. true. searching myself. sony just straight stole $610 from me. ordered a ps5 on 10/31 (currently 11/12 it still hasn't shipped). after about 4 days of trying i finally got in contact with someone in the chat option. told them the situation and asked for a refund. the said they were moving me to priority and that's it. got one email saying they were looking into it. what ...
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No, but there are different links to support in different countries. PlayStation Support is the one you need. Bottom right, click online assistant. If it's giving you a "Back so soon" message then switch to a different browser and try again. Or google Playstation support USA number and call them.
I bought DBD for $30 last week, now it's on sale. Tried to get the difference added back to my wallet. Turns out the new app is just shitty or the support doesn't want to do their jobs. Tried the chatbot and live chat first. Chatbot didn't work and live chat closed on me. Great! Now I thought I'd better call.
Live Chat is available from Monday until Sunday, 8 A.M until 7 P.M PST. To visit it, go to the main support site and wait for the pop-up window from an agent asking if you would like some assistance. You can also visit it directly by going to and clicking on the option that best suits your inquiry. Wilde_SIE.
When I enter my credentials to access Playstation live chat support it says I’m blocked. I’ve only used it once to obtain the Spiderman Platinum avatar and the first Persona 5 Royal theme pack. It went fine and the assistant was very kind and professional about it.
December 27, 2022, having the same problem. Except i found their support page. They have only one option: live chat support. And it's recommended. No other support numbers or emails available on their website. The Live Chat Support page doesn't load. Buggy as hell.
On the first support page (where it gives you the different options) there should be a Playstation Online Assistant chat at the bottom right. Click it and put your name in, then get to where it says to speak to an agent. Right away it asked for my email and sign-in ID, currently waiting to be transferred to an agent. Beyond infuriating.
Click PlayStation online assistance, go through the dialogue as you are resetting your password. Once it asks for 2 step validation click “I need help with 2sv” it will than give you your support id (you obviously don’t need to follow through with any password reset or call once you have it) Reply reply. _betsalel_. •.
Tech Support. I need to talk to live support and the times I called I got an automated message that they were too busy to take my call. So I decided to try live chat and got a notice that wait time was going to be ~25 minutes before someone would be available. The problem is that I've been waiting for about an hour and I'm still on the screen ...