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Learn about key pillars of customer service, why it's important, 21 customer service skills and how to list these skills on your resume to help you land a customer service job.
Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods and tools. Meet personal and team sales targets and call handling quotas.
This customer service representative job description template has key responsibilities. Use it when hiring for customer care, services or support team.
The first job description is a good example of the typical skills and responsibilities of a customer service representative. The second job description provides a detailed job brief, including...
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
Learn what customer service skills are, review examples, and see things you can do to highlight your skills on your cover letter and resume, and during an interview.