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2. Wayfair CEO: AI is helping our human customer service agents ...

   www.aol.com/finance/wayfair-ceo-ai-helping-human...

   With 20 million products on the company's platform, Wayfair has been using AI to help customer support agents gather information quickly and clearly. "A lot of our volume comes in on chats and ...

3. Virtual assistant - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant

   A virtual assistant ( VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users.

4. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

5. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

6. California woman who spent over $200K remodeling her home is ...

   www.aol.com/finance/california-woman-spent-over...

   Working directly with insurance providers and insurance agents can help you find new coverage at either a similar price or coverage level, preventing a gap in coverage which could cost even more ...

7. Autodesk’s ‘discovery mentality’ gives managers permission to ...

   www.aol.com/finance/autodesk-discovery-mentality...

   Prakash Kota has worked at Autodesk for two decades, long enough to remember the days when the design software company sold DVDs to customers.. Back then, it took several weeks for a customer to ...