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We should NOT have to use any app, 3rd party or NOT just to see the tracking info we always used to. The will backfire on UPS epically, when people who used to select UPS on shipping switch to FedEx or other companies they can actually see info without granting access to their entire phone or computer system.
Results will vary, mine was unrecognized by UPS from Friday until this afternoon. Pretty sure Sony generates a lot of tracking numbers ahead of time and bulk ships to distribution centers so not every label actually gets scanned by the carrier right away. You should see it updated soon when they scan it to move to your regional facility.
The number listed on UPS.com as "Customer Support" that's (800) 742-5877 is just a robot. I tried for 30 minutes to use different prompts across 5-10 calls to get through to a real person. I tried for 30 minutes to use different prompts across 5-10 calls to get through to a real person.
This is an unofficial community where people can discuss and ask questions regarding UPS related topics. This is not a complaint department nor a substitute for customer support. Any issues or concerns should be dealt with through official UPS Customer Service.
UPS has business and warehouse stops to tend to, makes up half of our pickups and deliveries. Many times drivers must break off, so those 10 stops Amazon gives you wouldn’t work for UPS. The UPS driver may need to split for a misload, an on-demand pickup or a reroute.
UPS doesn't enter the tracking number in their system until a location has actually received it. Amazon may indicate it's shipped, but if it never got to the shipper, they have an internal investigation to see where or who it went to.
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When tracking a package it used to be that you could view the detailed scans (which included the approximate container scans). Now it says On the Way. Clicking on view details doesn't give any useful information... Or does it? This trick works whether you have just a tracking number or click on the tracking logged in through UPS My Choice.
Amazon's tracking bot is getting the same message you are, by the way, and their bots are just going to keep advancing the expected delivery date until the tracking number shows up in the UPS system. Nobody at Amazon has actually verified that your package is in a UPS pickup load.
A UPS tracking number, for domestic packages within the United States, will usually start with "1Z" followed by a 6 character shipper number (numbers and letters), a 2 digit service level indicator, and finally 8 digits identifying the package (the last digit being a check digit), for a total of 18 characters.