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Steam went so far as to put a warning on the store page alerting people that exceptions would not be made to the refund policy because there were so many requests. People who got in early got refunds, the rest got shafted.
To refund a game you cannot have more than 2 hours of playtime in it, and you cannot have owned it for longer than 14 days. If you have played game for more than 2 hours, regardless of how long you've owned it, you are no longer within your right to receive a refund.
Our refund policy states you automatically qualify for a refund if the request is submitted within 14 days of the purchase date with less than 2 hours of playtime.
We’ve issued the refund to your Steam wallet. The funds will be shown now as pending and will become available to spend within 7 days. You’ve requested a significant number of refunds recently. Please keep in mind that refunds are not a method for trying out games.
No. If you have under 2 hours and it was bought more recently than 14 days ago, then you are basically assured to get a refund. If you have under 2 hours and it was bought /less than/ 6 months ago, then you have some chance to get a refund if you contact Valve and they decide to give you one.
We don't know the exact time for the refund cooldown, but it's generally a good idea to take a refund break for a few months. Keep in mind, this is a two strikes and you're out system - this is strike one - they can ban you from refunding permanently. The third time you trigger the system it'll be permanent.
Steam Refunds. You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it. It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason ...
What can I request a refund for? Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime).
I've had to get a couple refunds from Sony over the years and as long as I called them and politely explained my issues, and once escalated to speaking to their manager, I was able to get refunds. It's not some impenetrable code of conduct they have, just the way their rules are.
Most refunds are processed within seven days of approval, but refunds for purchases made using international payment methods can take longer. Steam publishes some public statistics for...