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Your account. Learn about your Shopify account and how to manage your staff’s access, bills, and financing.
Welcome to Shopify Community. We definitely offer 24/7 callback support on an availability basis, which means you will see that option if there is room in the queue. On the other hand, live chat is currently the quickest way to have any account-specific questions answered.
To learn more, refer to this article on the Shopify Blog about providing good customer service. Shopify Inbox. Shopify Inbox is a free iOS and Android app that you can use to manage messages from your customers. Visitors to your online store can send messages to you using the online store chat.
01-27-2022 09:18 PM. Hi, @test88. Thanks for bringing this to the community! Rest assured, I'll be happy to provide you a solution to contacting our Live Support. We do offer Live Support via chat, email or requesting a call-back for phone support. To ensure you have access, I'll share the steps and screenshots below.
If it is account specific you will be better to reach out to our live channels, but general questions can easily be answered in our forums if you prefer. To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom ...
Shopify Customer Service and Safety Team is so stupid and ridiculous. !! They stop my store but still charging me, and insist cannot help with refund The safety team banned my store without letting me know what is going on. The email response is always just template. The unprofessional one in Safety Team called Raoul
Sophia. Shopify Staff. 1786 118 233. 01-13-2022 09:02 PM. Hi, @Sarahduncan. While there isn't currently a direct line to call, Shopify Support is still available 24/7 and you can speak to a real person via live chat, email, or callback.
I clicked on the Active Store, and get directed to a "Contact Support" page with the option of "Explore the Shopify Help Center" button and the "Visit the Shopify Community" button. I clicked on the "Explore the Shopify Help Center" button and it re-directed back to the Shopify Help Center; so I am back to Square One.
Shopify Staff. 712 67 108. 01-12-2022 06:14 PM. Hey, @Goodboy21. Thanks for reaching out in our Community forum! I completely understand the importance of being able to reach our support team. I'm here to help.
Shopify Staff. 2550 460 419. 06-30-2022 09:54 AM. Hey @mrnorris247. Thanks for reaching out. If you would like to reach out to support, you can do so by logging into your store using our Contact Us page. Once you successfully login or select the option to Continue without logging in - you will be directed to the Help Center.