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2. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

3. Glassdoor - Wikipedia

   en.wikipedia.org/wiki/Glassdoor

   Glassdoor launched its company ratings site in June 2008, [8] as a site that "collects company reviews and real salaries from employees of large companies and displays them anonymously for all members to see", according to TechCrunch. The company then averaged the reported salaries, posting these averages alongside the reviews employees made of ...

4. Remote work - Wikipedia

   en.wikipedia.org/wiki/Remote_work

   According to a Gallup poll in September 2021, 45% of full-time U.S. employees worked from home, including 25% who worked from home all of the time and 20% who worked from home part of the time. 91% of those who work remotely (fully or partially) hoped to continue to do so after the pandemic. Among all workers, 54% believed that their company's ...

5. Are digital tools a way for companies to retain hourly workers?

   www.aol.com/digital-tools-way-companies-retain...

   The COVID-19 pandemic and the resetting of the economy that followed it made hourly workers more aware of their value. It provides clients such as Target, Ulta Beauty and Hilton with digital tools ...

6. Zendesk - Wikipedia

   en.wikipedia.org/wiki/Zendesk

   Zendesk, Inc. Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before ...

7. The hot new status symbol: phone calls

   www.aol.com/hot-status-symbol-phone-calls...

   Verizon, for example, charges a $10 "agent assistance fee" when you pay your bill by calling its customer-service line. AT&T and T-Mobile charge to pay via human, too. The only way to get live ...