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Chase's customer service is stateside when you have the Sapphire Reserve. Same with Amex--I get offshore customer service if I call on the Gold card; but I get stateside customer service on the Bonvoy Brilliant card. As a result, I only call those numbers when I want to talk to customer service--regardless of the card I'm actually calling about.
Strangely enough, I've had better experiences with Chase customer service than Amex. Chase phone support was fine: lots of transfers, but I didn't have any actual issues and my tasks were resolved without a problem. Amex chat support was terrible at helping and kept disconnecting randomly, but live chat is always scuffed.
Chase is absolutely terrible with their customer service. Joined the air force recently and provided a change of address form from the USPS, yet after hours of holds and transfers, they left my CSP application in limbo. I'll be tryinf again, just later. Getting Amex for now.
To unlock it, call 877-691-8086." After googling that number, people have reported it as a scam number. I did not call this number. I called Chase at 1-800-935-9935. Because I did not write down my banking account information nor do I own a Chase credit/debit card yet, they asked for my SSN and address to verify my identity/account.
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Update to my post: after going through this rigamarole a few more times during logins, the customer service agents began telling me that the secondary phone numbers on my account (one T-Mobile, one Google Voice) were not acceptable for 2FA anymore, and that I needed to change my password.
Chase secure message can do the same but it can take a day or two to get a response. If you need to supply more information it can take a day or two more to get what you need done. For comparison - what can take Amex chat 5 minutes to resolve can take a few days with chase. Reply reply. Sloan430.
It didn't go through but it showed QuickPay through zelle. I called customer service and they couldn't reset over the phone due to my cell phone service wasn't working because of the bad weather we having so she couldn't send me the security code to my cell to verify my identity. So then she said I gotta go in the bank with 2 forms of id.
It's not just Chase that asks for proof for an offer or promo you didn't receive. Best to make copies, screenshots, keep email and any mailed paper offers. If the screenshots and such are from a third party, they can tell you the offer was out-of-date, expired and not supported. 5.
Hi number is legit but if you are uncomfortable, call regular customer service. But as a chase employee, we NEVER ask for ssn over the phone just so you know. Call the credit card fraud number 800-955-9060. When it asks you for your account number, hit "0#" every time and eventually it will ring to a representative.