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Request Tracker. Request Tracker, commonly abbreviated to RT, is an open source tool for organizations of all sizes to track and manage workflows, customer requests, and internal project tasks of all sorts. With seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles, Request Tracker ...
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Comparison of help desk issue tracking software. This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management . System.
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TrackR was a commercial key finder that assisted in the tracking of lost belongings and devices. [ 1] Trackr was produced by the company Phone Halo [ 2] and was inspired by the founders' losing their keys on a beach during a surfing trip. [ 3] The founders of Phone Halo began working on TrackR in 2009. In 2010, they founded the company and ...
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
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