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45-hour partner-taught or self-study course. Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries.
Upon completing this course you will have the skills to: Describe the impact of current challenges on customer service. Explain the importance of delivering personalized customer service. Explain the benefits of self-awareness in a customer service role.
List and describe techniques of effective communication and customer contact. Summarize and set out the characteristics of the various social styles and cultural differences of airline customers. Describe new trends in customer service.
The IATA- Airline Customer Service Fundamentals spans of 3 hours duration course, This focused approach allows for an immersive learning experience, covering key aspect of cross cultural awareness and customer contact techniques.
About the course: Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries.
What you'll learn. Learn about Airline Customer Service. Diffrent Department in Airport. Improve Your Skills for Aviation Industry. How to prepare for Airline Customer Service Interview. Learn About Job profile of Customer Service Agent. You Will Know About Skills Requirement.
The IATA-certificate course in customer service course spans two months, with 2-hour classes held from Monday to Friday, as per the available slots between 10 AM to 4 PM. This focused approach allows for an immersive learning experience, covering key aspects of customer service. Examination.
You will learn techniques to help you steer passenger interactions toward higher satisfaction levels and how to effectively build relationships with passengers that contributes to long term customer loyalty to your airline.
Learn techniques of effective communication and customer contact; Understand the various social styles and cultural differences of airline customers; Gain knowledge about new trends in customer service; Build or refresh management and leadership skills; Respond to management challenges effectively
This course develops the necessary technical skills and based knowledge needed by the student to qualify and have the competitive edge for a wide range of entry level positions within the airline industry.