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2. List of Airport Service Quality Award winners - Wikipedia

   en.wikipedia.org/wiki/List_of_Airport_Service...

   This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ ...

3. American Customer Satisfaction Index - Wikipedia

   en.wikipedia.org/wiki/American_Customer...

   The American Customer Satisfaction Index ( ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produced by the American Customer Satisfaction Index (ACSI LLC) based in Ann Arbor, Michigan . The ACSI interviews about 350,000 customers annually and asks about their satisfaction with the goods ...

4. History of United Airlines - Wikipedia

   en.wikipedia.org/wiki/History_of_United_Airlines

   In April 2009, United eliminated the ability to call customer service, leaving reservations agents as the only reachable contact for the airline. [67] In June 2009, United asked manufacturers Boeing and Airbus to submit proposals to sell the airline up to 150 jets in a winner-take-all competition.

5. SERVQUAL - Wikipedia

   en.wikipedia.org/wiki/SERVQUAL

   SERVQUAL is a multi-dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions (originally ten) which are said to represent service quality. SERVQUAL is built on the expectancy–disconfirmation paradigm, which, in simple terms, means that service quality is understood as the ...

6. AOL Mail

   mail.aol.com

   You can find instant answers on our AOL Mail help page. Should you need additional assistance we have experts available around the clock at 800-730-2563.

7. Airlines Getting Better Customer Satisfaction Ratings - AOL

   www.aol.com/2010/06/08/airlines-getting-better...

   For premium support please call: 800-290-4726 more ways to reach us

8. Airline complaints - Wikipedia

   en.wikipedia.org/wiki/Airline_complaints

   According to the Airline Quality Rating 2007 report, airline hassles in the United States have increased since 2005. The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage. This may be due to passengers being more forgiving since 9/11.

9. Skytrax - Wikipedia

   en.wikipedia.org/wiki/Skytrax

   1989. Headquarters. London. , United Kingdom. Website. skytraxratings .com. Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy headquartered in London that runs an airline and airport review website. [1]