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They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...
Center or centre ( C) is a position in American football. The center is the innermost lineman of the offensive line on a football team's offense. The center is also the player who passes (or "snaps") the ball between his legs to the quarterback at the start of each play . The importance of centers for a football team has increased, due to the ...
The earliest NOCs started during the 1960s. A Network Control Center was opened in New York by AT&T in 1962 which used status boards to display switch and routing information, in real-time, from AT&T's most important toll switches. AT&T later replaced this Network Control Center with a modernized NOC in 1977, located in Bedminster, New Jersey.
A tactical operations center (TOC) is a command post for police, paramilitary, or military operations. A TOC usually includes a small group of specially trained officers or military personnel who guide members of an active tactical element during a mission. Most permanent tactical operations centers are highly technical and contain a number of ...
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