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2. GLPi - Wikipedia

   en.wikipedia.org/wiki/GLPI

   GLPi. GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) [2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License .

3. List of failed and overbudget custom software projects

   en.wikipedia.org/wiki/List_of_failed_and_over...

   Because software, unlike a major civil engineering construction project, is often easy and cheap to change after it has been constructed, a piece of custom software that fails to deliver on its objectives may sometimes be modified over time in such a way that it later succeeds—and/or business processes or end-user mindsets may change to accommodate the software.

4. Software development process - Wikipedia

   en.wikipedia.org/wiki/Software_development_process

   Software development. In software engineering, a software development process or software development life cycle is a process of planning and managing software development. It typically involves dividing software development work into smaller, parallel, or sequential steps or sub-processes to improve design and/or product management.

5. Facility management - Wikipedia

   en.wikipedia.org/wiki/Facility_management

   Facility management[ 1] or facilities management ( FM) is a professional management discipline focused on the efficient and effective delivery of logistics and other support services related to real property and buildings. It encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by ...

6. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...

7. Scope (project management) - Wikipedia

   en.wikipedia.org/wiki/Scope_(project_management)

   In project management, scope is the defined features and functions of a product, or the scope of work needed to finish a project. Scope involves getting information required to start a project, including the features the product needs to meet its stakeholders' requirements.: 116 Project scope is oriented towards the work required and methods ...