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Accessibility, User Agreement, Privacy, Consumer Health Data, Payments Terms of Use, Cookies, CA Privacy Notice, Your Privacy Choices and AdChoice. Find answers to your buying, selling, and account questions, or contact us for more help.
To improve your help experience, please sign in to your account. Quick tip. Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent. You can also get in touch with us by searching for the eBay Help article that deals with your issue.
Quick tip. Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent. You can also get in touch with us by searching for the eBay Help article that deals with your issue.
Get help if you bought as a guest. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with the seller, you can ask us to help.
After you’ve registered with eBay, you should sign in to your account whenever you’re looking to buy, sell, or just browse. Once you’re signed in, we can personalize your shopping experience and show you items you might like based on your interests.
Customer Service. We're here to help you have an enjoyable shopping experience. Click a topic below for information about what to do next, or contact us by email or chat.
Returns, items not received, and refunds for buyers. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy.
Use one of the contact methods provided on the Contact eBay tab in the Help & Contact area. Different contact phone numbers will direct you to different Customer Service teams, depending on your specific issue or question.
Seller Help is a one-stop-shop for resolving selling issues. Seller Help is changing, and you may see a different experience while we roll out these changes to make it easier for you to request the removal of feedback, defects, and late shipments.
Check your eBay gift card balance. It’s always a good idea to check your gift card balance before you go to checkout. To view your card's balance, go to our gift card balance checker or select the button below and enter your 13-digit gift card redemption code. Check your gift card balance.