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2. Customer engineer - Wikipedia

   en.wikipedia.org/wiki/Customer_engineer

   Customer engineer. A customer engineer ( CE) is a worker whose primary job scope is to provide a service to customers who have signed a contract with the company. Originally, the term was used by IBM, but now customer engineer is also being used by other companies.

3. Job Descriptions Decoded: Sales/Customer Service Position - AOL

   www.aol.com/news/2014-05-14-job-descriptions...

   Composite by Mariya Pylayev; Getty Images In this week's "Job Descriptions Decoded," I feature a position for a sales/customer service position. In this series, each week, I analyze a live job ...

4. Knowledge, Skills, and Abilities - Wikipedia

   en.wikipedia.org/wiki/Knowledge,_Skills,_and...

   Knowledge, Skills, and Abilities. The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained ...

5. Technology evangelist - Wikipedia

   en.wikipedia.org/wiki/Technology_evangelist

   Technology evangelist. A technology evangelist is a person who builds a critical mass of support for a given technology, and then establishes it as a technical standard in a market that is subject to network effects. [1] The word evangelism is borrowed from the context of religious evangelism due to the similarity of sharing information about a ...

6. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

7. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for the service.