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If Office can’t check the status of your subscription for an extended period of time (usually around 30 days), you’ll see the Couldn’t Verify Subscription message, and Office will eventually go into reduced functionality mode.
Check your expiration status. Go to your Services & subscriptions page. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription. Review the details under the Services & Subscriptions heading.
Select Install premium Microsoft 365 apps and follow the prompts to install or reinstall the desktop apps. On the Microsoft 365 subscription tab, select Manage. From here you can: Renew your subscription with a prepaid code or card. Learn more. Cancel a subscription. Learn more. Turn recurring billing on or off. Learn more.
When Office app closes unexpectedly before you save your most recent changes, Document Recovery automatically opens the next time you open the Office app to help you get your file back. Tip: If you are a Microsoft 365 subscriber the safest way to work is to store your files on OneDrive or SharePoint and use AutoSave. Windows macOS.
Try guided support. If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled. To restore all features of Office, you'll need to fix the problem that's causing activation to fail.
If you are recently running into installation, activation, or updating issues, please refer to our Fixes or workarounds for recent Office installation or activation issues article. For Office apps specific issues, please click on the links below to find workarounds or fixes.
If you don't see the update yet, don't worry, it'll arrive on your account soon. Here are the updates you'll see: Office.com changed to Microsoft365.com. The Office app for Windows 10 and 11 is now the Microsoft 365 app. The Office app for mobile is the Microsoft 365 mobile app.
If Update Options is missing and there's only the About button, you either have a volume license install or your company is using Group Policy to manage Office updates. Try Microsoft Update or contact your company help desk. To download an update manually, see Office Updates.
View previous versions of a file. If your file is stored in OneDrive or SharePoint in Microsoft 365, you can go back to a previous version of file. This is incredibly important if a mistake was made, you have issues with malware or a virus, or you just prefer a previous version.
The Microsoft Software License Terms tell you how you can legally use your Microsoft Office product. For example, it tells the number of times your product key can be used for activation. During Microsoft Office Setup, please review the license terms and check the I accept the terms of this agreement box to continue setting up Microsoft Office.
This tool checks for tracked changes and comments, hidden text, personal names in properties, and other information. To run Document Inspector, go to File > Info > Check for Issues and select Inspect Document. Accept or reject tracked changes and revisions one at a time or all at once.